News and survey results
1- We expect to be teaching more privates with many of the group programs eliminated. Please wear a mask during the lesson. This means you will have to talk very loud and ask them if you are not sure they are having fun. Wave instead of shaking hands. Call parents for bathroom breaks with young kids. Point number 7 talks about the new green and orange patches.
2- Even with all the restriction we want to increase the return rate, so please work on the quality of your teaching. Provide clear goals and specific feedback. Go at the proper pace to engage with out creating fear, this is key difference between learning from a friend or an instructor.
3- Shoot video or a picture with your phone and send it to your students. Thank them for taking the lesson, give them a tip to improve, and invite them back. We are not using the V1 app. this year.
4- We sent a survey to instructors and customers. There was some very positive feedback about instructors but a few issues we could improve. Some adults felt they were pushed too fast and wanted the instructor to slow down. They could have said something but some student are not comfortable asking for what want. This shows the importance of focusing on the student, encouraging them to tell you what they want, and frequently asking them if you are going too fast or slow. Many kids want to go faster, but you have to set the pace, be sure they can link turns and stop before going too far up the hill.
5- If we do student lessons, please treat the students like you would if their parents were there or if they were in a private lesson with you. Give tickets back and get rid of disruptive students after giving them a warning in a professional manner and never swear.
6- We had parents relating some harsh language and insensitive comments instructors made. Two young girls who were excited to be working their way through the student lesson program did not want to take any more lessons when their instructor told them they were not ready for the red patch lesson, and they do not even know how they got their blue. Think of the impact your words will have on students. Kids can miss a week, be on different skis, or the snow can be very different than their last lesson, and they revert back to natural move like leaning back when the hills get steeper. So expect that a lot of students will not be ready for the lesson you are teaching and teach at a lower level. Give different level students different tasks to do.
7- There are two new patches this season. The green patch will be given to students who pass the beginner snowboard or skiing lesson. This will keep students who need more help at the proper level. The orange patch is a beginner park patch. The orange snowboard lesson can be taken after the brown lesson, and the orange ski lesson can be taken after the red lesson. For details on the new lessons read the snowboard or ski patch lessons pages.
8- In the instructor's survey you wanted more rider/skier improvement clinics. We saw this in the low participation in the teaching clinics, especially the beginner clinics. Unfortunately we are still seeing and taking video of teaching that needs improvement. Teaching beginners is more fun and rewarding when you know how to handle the challenges, so please work on improving because we teach so many beginners.
9- The training page explains several ways you can improve your teaching and skiing. It also explains the criteria we use to evaluate ski instructors. This effects how we assign lessons. The pages on how to teach and what to teach will be helpful too. Only 7.5 percent of students take lessons, and 83 percent of first timers do not return, so lets do a great job and increase the return rate.
Michigan labor Department COVID-19 Preparedness & Response Plan
For Lower and Medium Exposure Risk Employers ONLY
The following COVID-19 preparedness & response plan has been established for Pine Knob Ski and Snowboard Resort in accordance with MIOSHA Emergency Rules for Coronavirus disease 2019 (COVID-19). The purpose of this plan is to minimize or eliminate employee exposure to SARS-CoV-2.
The Emergency Rules have general safeguards applicable for all workplaces and specific safeguards for certain industries. (name of responsible person) has read these emergency rules carefully, developed the safeguards appropriate to Pine Knob Ski and Snowboard Resort based on its type of business or operation, and has incorporated those safeguards into this COVID-19 preparedness and response plan.
Pine Knob Ski and Snowboard Resort has designated one or more worksites supervisors to implement, monitor, and report on the COVID-19 control strategies developed in this plan. The worksite supervisor(s) is (name of supervisor or supervisors). The supervisor will remain on-site at all times when employees are present on site. An on-site employee may be designated to perform the supervisory role.
The plan will be made readily available to our employees and their representatives. The plan will be made available via (website, internal network and/or hard copy).
Pine Knob Ski and Snowboard Resort has evaluated routine and reasonably anticipated tasks and procedures for all employees to determine whether there is actual or reasonably anticipated employee exposure to SARS-CoV-2. (name of person) was responsible for the exposure determination.
Pine Knob Ski and Snowboard Resort has determined that its employees' jobs fall into only the lower exposure and medium exposure risk categories as defined by the OSHA Guidance on Preparing Workplaces for COVID-19:
■ Lower Exposure Risk Jobs. These jobs do not require contact with known or suspected cases of COVID-19 nor frequent close contact (for example, within six feet) with the general public. Workers in this category have minimal occupational contact with the public and other coworkers. Examples are small offices, small manufacturing plants (less than 10 employees), small construction operations (less than 10 employees), and low-volume retail establishments, provided employees have infrequent close contact with coworkers and the public.
■ Medium Exposure Risk Jobs. These jobs are those that require frequent or close contact (for example, within six feet) with people who may be infected with SARS-CoV-2, but who are not known or suspected COVID-19 patients. Examples are most jobs at manufacturing plants, construction sites, schools, high-volume retail settings, and other high-population-density work environments.
(name of person) verifies that Pine Knob Ski and Snowboard Resort has no high-risk exposure jobs. High exposure risk jobs have high potential for exposure to known and suspected cases of COVID-19. Examples are most jobs in healthcare, medical transport, nursing homes and residential care facilities, mortuaries, law enforcement, and correctional facilities. This sample plan is not intended for employers who have high exposure risk jobs.
Pine Knob Ski and Snowboard Resort has categorized its jobs as follows:
NOTE: Some jobs may have more than one type of exposure risk depending on the task or qualifying factors.
Exposure Risk Determination
(Lower or Medium)
(Ex. No Public Contact, Public Contact)
Pine Knob Ski and Snowboard Resort has implemented feasible engineering controls to minimize or eliminate employee exposure to SARS-CoV-2. Engineering controls involve isolating employees from work-related hazards using ventilation and other engineered solutions. In workplaces where they are appropriate, these types of controls reduce exposure to hazards without relying on worker behavior and can be the most cost-effective solution to implement.
For lower exposure risk jobs, new engineering controls are not required. For medium exposure risk jobs, engineering controls can include:
■ Installing physical barriers (such as clear plastic sneeze guards) between coworkers or between workers and customers.
■ Installing a drive-through window for customer service.
■ Increasing the amount of ventilation in the building.
■ Increasing the amount of fresh outdoor air that is introduced into the building.
(name or job title) will be responsible for seeing that the correct engineering controls are chosen, installed, maintained for effectiveness, and serviced when necessary.
The following engineering controls have been implemented:
Administrative controls are workplace policies, procedures, and practices that minimize or eliminate employee exposure to the hazard. (name or job title) will be responsible for seeing that the correct administrative controls are chosen, implemented and maintained for effectiveness.
The following administrative controls have been established for Pine Knob Ski and Snowboard Resort:
(Choose the controls below that are feasible for your workplace. Delete the controls that are not feasible or applicable. Add additional rows for other feasible administrative controls that will be implemented. In the first column, indicate which jobs or tasks will use each administrative control.)
(For Example, Workplace Distancing, Remote Work, Notifying Customers)
Maintain at least six feet from everyone on the worksite.
Use ground markings, signs, and physical barriers to prompt employees to remain six feet from others.
Promote remote work (telecommuting) to the fullest extent possible.
Promote flexible work hours (staggered shifts) to minimize the number of employees in the facility at one time.
Establish alternating days or extra shifts to reduce the total number of employees in the facility at a given time.
Restrict business-related travel for employees to essential travel only.
Restrict face-to-face meetings. Communicate with others through phone, email, teleconferencing, and web conferencing.
Restrict the number of customers in the establishment at any given time.
Minimize the sharing of tools, equipment, and items.
Provide employees with non-medical grade face coverings (cloth face coverings).
Require employees to wear cloth face coverings when they cannot consistently maintain six feet of separation from other individuals in the workplace.
Require customers and the public to wear cloth face coverings.
Keep customers informed about symptoms of COVID-19 and ask sick customers to stay at home until healthy again. Encourage sick customers to use drive-through services, curbside pickup, or home delivery.
Provide customers and the public with tissues and trash receptacles.
Encourage customers to place orders for merchandise or services through the phone or web.
Promote curbside and home delivery to minimize contact with customers.
Encourage proper cough and sneeze etiquette by employees, including covering coughs and sneezes and coughing and sneezing in one’s elbows rather than hands.
Ensure that sick leave policies are flexible and consistent with public health guidance, so employees do not go to work sick.
Do not require a healthcare provider’s note for employees who are sick with acute respiratory illness to validate their illness.
Maintain flexible policies that permit employees to stay home to care for a sick family member.
(name or job title) will be responsible for seeing that adequate handwashing facilities are available in the workplace and that regular handwashing is required. Frequency of such handwashing will be determined in part by factors such as when and how often the employees’ hands are potentially exposed to SARS-CoV-2. When handwashing facilities are not available, Pine Knob Ski and Snowboard Resort shall provide employees with antiseptic hand sanitizers or towelettes. Pine Knob Ski and Snowboard Resort will provide time for employees to wash hands frequently and to use hand sanitizer.
Pine Knob Ski and Snowboard Resort shall promote frequent and thorough hand washing, including by providing workers, customers, and worksite visitors with a place to wash their hands. If soap and running water are not immediately available, provide antiseptic hand sanitizers or alcohol-based hand towelettes containing at least 60 percent alcohol.
Disinfection of Environmental Surfaces
Pine Knob Ski and Snowboard Resort will increase facility cleaning and disinfection to limit exposure to COVID-19, especially on high-touch surfaces (for example, door handles), paying special attention to parts, products, and shared equipment (for example tools, machinery, vehicles). Pine Knob Ski and Snowboard Resort will make cleaning supplies available to employees upon entry and at the worksite.
(name or job title) will be responsible for seeing that environmental surfaces in the workplace are cleaned and disinfected. Frequency of such disinfection will be determined in part by factors such as when and how often the environmental surfaces are potentially exposed to SARS-CoV-2. When choosing cleaning chemicals, Pine Knob Ski and Snowboard Resort will consult information on Environmental Protection Agency (EPA)-approved disinfectant labels with claims against emerging viral pathogens. Products with EPA-approved emerging viral pathogens claims are expected to be effective against SARS-CoV-2 based on data for harder to kill viruses. The manufacturer’s instructions for use of all cleaning and disinfection products will be strictly adhered to.
The following is a list of environmental surfaces, methods used to disinfect, and the frequency of such disinfection:
Pine Knob Ski and Snowboard Resort will perform enhanced cleaning and disinfection after persons confirmed to have COVID-19 have been in a work area. In the interim, that work area will be temporarily closed, and employees will be sent home or relocated. (name or job title) will be responsible for seeing that this protocol is followed.
The following methods will be used for enhanced cleaning and disinfection:
(LIST ENHANCED METHODS)
Personal Protective Equipment (PPE)
Pine Knob Ski and Snowboard Resort will provide employees with the types of personal protective equipment, including respirators if necessary, for protection from SARS-CoV-2 appropriate to the exposure risk associated with the job. The employer must follow current CDC and OSHA guidance for personal protective equipment.
All types of PPE are to be:
■ Selected based upon the hazard to the worker.
■ Properly fitted and periodically refitted as applicable.
■ Consistently and properly worn.
■ Regularly inspected, maintained, and replaced, as necessary.
■ Properly removed, cleaned, and stored or disposed of, as applicable, to avoid contamination of self, others, or the environment.
Pine Knob Ski and Snowboard Resort will provide non-medical grade face coverings (cloth face coverings) to employees (cloth face coverings are technically not considered PPE). Pine Knob Ski and Snowboard Resort will require employees to wear face coverings when they cannot consistently maintain six feet of separation from other individuals in the workplace. Pine Knob Ski and Snowboard Resort will consider face shields when employees cannot consistently maintain three feet of separation from other individuals in the workplace.
The following type(s) of PPE have been selected for use:
Pine Knob Ski and Snowboard Resort. will conduct a daily entry self-screening protocol for all employees or contractors entering the workplace, including, at a minimum, a questionnaire covering symptoms and suspected or confirmed exposure to people with possible COVID-19, together with, if possible, a temperature screening. (name or job title) will be responsible for ensuring that all required health surveillance provisions are performed.
As workers enter the place of employment at the start of each work shift, Pine Knob Ski and Snowboard Resort will have employees self-screen for COVID-19. Pine Knob Ski and Snowboard Resort will have employees complete a questionnaire covering the signs and symptoms of COVID-19 and their exposure to people with suspected or confirmed COVID-19. When obtainable, a no-touch thermometer will be used for temperature screening of employees. Pine Knob Ski and Snowboard Resort will similarly screen contractors, suppliers, and any other individuals entering the worksite.
Employees have been directed to promptly report any signs and symptoms of COVID-19 to (name or job title) before and during the work shift. Pine Knob Ski and Snowboard Resort has provided employees with instructions for how to make such a report to the employer.
The specific instructions for employee reporting signs and symptoms of COVID-19 are as follows:
(LIST REPORTING INSTRUCTIONS PROVIDED TO EMPLOYEES)
Pine Knob Ski and Snowboard Resort will physically isolate any employees with known or suspected COVID-19 from the remainder of the workforce, using measures such as, but are not limited to:
■ Not allowing known or suspected cases to report to or remain at their work location.
■ Sending known or suspected cases to a location (for example, home) where they are self-isolating during their illness.
■ Assigning known or suspected cases to work alone at the location where they are self-isolating during their illness.
Pine Knob Ski and Snowboard Resort will not discharge, discipline, or otherwise retaliate against employees who stay at home or who leave work when they are at particular risk of infecting others with COVID-19.
When an employee is identified with a confirmed case of COVID-19, (name or job title) will notify the local public health department immediately, and any co-workers, contractors, or suppliers who may have come into contact with the person who is the confirmed case of COVID-19, within 24 hours. When notifying coworkers, contractors, and suppliers, Pine Knob Ski and Snowboard Resort will not reveal the name or identity of the confirmed case.
Pine Knob Ski and Snowboard Resort will allow employees with a confirmed or suspected case of COVID-19 to return to the workplace only after they are no longer infectious according to the latest guidelines from the CDC.
(name or job title) shall coordinate SARS-CoV-2 training and ensure compliance with all training requirements.
Pine Knob Ski and Snowboard Resort will train workers on, at a minimum:
■ Workplace infection-control practices.
■ The proper use of personal protective equipment.
■ Steps the employee must take to notify the business or operation of any symptoms of COVID-19 or a suspected or confirmed diagnosis of COVID-19.
■ How to report unsafe working conditions.
(name or job title) shall create a record of the training. Records should include the name of the employee(s) trained and the date of the training.
Pine Knob Ski and Snowboard Resort will maintain records of the following requirements:
■ Training. The employer shall maintain a record of all COVID-19 employee training.
■ Screening protocols. The employer shall maintain a record of screening for each employee or visitor entering the workplace.
■ When an employee is identified with a confirmed case of COVID-19, record when the local public health department was notified; as well as any co-workers, contractors, or suppliers who may have come into contact with the person who was the confirmed case of COVID-19.
(name or job title) will ensure that the records are kept.